Help

Find help with your account or requests.

Start with the issue you see. You can check your account, fix common API errors, or report a security concern using the links below. For account or request help, email support@tekiz.ai.

What to include in a support request

Share your account email, plan, time of the error, request ID, HTTP status, and error type. The non-secret start of an API key can help identify it. Keep prompts, credentials, full keys, cookies, model responses, and customer data out of public reports.

Account and billing

  • Use the account page to sign in, choose Lite, Pro, or Max, create keys, check that they work, and open the billing portal.
  • Use Stripe portal for payment methods, invoices, cancellation, and subscription changes when a Stripe customer is linked.
  • If Stripe is unavailable, ask support about manual or crypto payment before sending funds.
Recover API key Compare plans Billing help

API keys and request limits

  • For 401, confirm the key starts with sk_tekiz_, is active, and was copied from the account page when first shown.
  • For 402, check your available free requests, plan, and payment status in Account.
  • For 429, check your plan's monthly and per-minute limits, then retry more slowly.
Read quickstart API reference Troubleshoot errors Create or test API key

Service outages and 503 errors

  • Check service status before changing your client settings. If an approved backup model is available, TEKIZ.AI can route the next request to it.
  • For 503, include timestamp, request id if present, model name, and whether the same request works locally.
  • Do not include prompts, model responses, API tokens, or local TEKIZ.AI keys in a report.
View status Browse models

Security and misuse

  • Delete an exposed API key from your account before filing a report.
  • Report abuse, account theft, attempts to evade limits, or unsafe use without including secrets.
  • Use GitHub private security advisories for security reports that should not be public.
Review security Acceptable use

Help with a private setup

Tell us if you need a local install, Tailnet connection, or another model service. We can review the setup, available models, and price with you.

Email support Provider terms